Reference

Check How vplay Handles Your Privacy

We keep your personal information close and controlled. Every piece of data you share during account creation, deposits through bKash, Nagad or Rocket, and support interactions is handled under clear rules you can read right here.

Data CollectionAccount SecurityPayment PrivacyCookie UseYour Rights
vplay Check How vplay Handles Your Privacy
PRIVACY CONTACT PATHS

Open a Privacy Request With Our Team

If you have questions about how we handle your data or want to exercise your rights, reach us through the channels below. Our support team handles privacy-related queries with priority routing so nothing sits unanswered. Whether you want a data export, a correction or a full deletion, start with any of these paths.

Live Chat Tap the chat icon inside your account on mobile or browser. Tell the agent your request is about privacy and they will route it to the data team. You will get a reference number immediately so you can track progress without repeating yourself.
Email Send your privacy request to the support email listed in your account footer. Include your registered phone number and a brief description of what you need — data copy, correction or deletion. Expect a confirmation reply acknowledging receipt.
Account Dashboard Inside Easy Account Settings you will find a privacy section where you can download your stored data directly. Deletion and correction requests can also be submitted from there. The form pre-fills your details so you do not need to type everything again.
HOW WE PROTECT YOU

Explore How Your Data Stays Under Control

Privacy is not a single checkbox — it covers collection, storage, sharing, retention and your ability to act on your own information. Here is how we approach each piece so you know exactly where you stand. We built these practices around the real flows Bangladesh users go through: mobile wallet payments, OTP logins, device switching and account recovery.

Data Collection

We collect your name, phone number, email and payment reference when you register or deposit through bKash, Nagad or Rocket. No unnecessary fields, no hidden tracking beyond what keeps your session working. You see every field before you submit it.

Cookie Handling

Cookies on our site remember your login state and preferred language. We do not use advertising cookies or share cookie data with third-party ad networks.

Account Security

Your password is hashed and never stored in plain text. OTP verification via your registered mobile number adds a second layer when you log in from a new device.

Data Retention

Transaction records linked to bKash, Nagad or Rocket deposits stay on file as long as regulatory obligations in your jurisdiction require. Once that window closes, we remove the records permanently.

Third-Party Sharing

We share data only with payment processors when you initiate a transaction and with fraud-prevention systems that protect your account. No advertising partners, no data brokers. Every third party we work with operates under contractual data protection terms.

Your Rights

You can request access, correction or deletion of your personal data at any time. Submit your request through live chat, email or the privacy form inside Easy Account Settings.

Switch to Our FAQ for Quick Privacy Answers

These are the questions we hear most from users about their data, cookies and account privacy. If your question is not listed here, reach out through live chat or email and the team will respond directly.

We collect your name, phone number, email address and the payment method you link — typically bKash, Nagad or Rocket. We also store your login device details for security. No additional personal data is collected unless you voluntarily provide it through support interactions.

We store a transaction reference and the wallet number you sent from, not your full wallet credentials or PIN. Payment details pass through encrypted channels directly to the processor. Once confirmed, only the reference stays on your transaction history inside your account dashboard.

Yes. Go to Easy Account Settings, open the privacy section and tap the data export button. Alternatively, message live chat or email support with your registered phone number. We verify your identity then deliver the export file within a reasonable period.

Submit a deletion request through the privacy form in your account dashboard, or contact support via live chat or email. After identity verification, we remove personal data that is not required by regulatory retention rules. Transaction records may stay until those obligations expire.

We do not share your personal information with advertising networks or data brokers. Data goes only to payment processors when you initiate a deposit or withdrawal and to fraud-prevention systems that protect your account. Every partner operates under strict contractual data terms.

Our cookies handle session state and language preference — no advertising trackers. You can clear cookies in your mobile or desktop browser settings at any time. Clearing them logs you out, but you can sign back in with your OTP immediately without losing account data.

Passwords are hashed, never stored as plain text. OTP verification triggers every time you log in from a new device or browser. If an unrecognised login attempt happens, we lock the account and send you a notification so you can act fast before anything changes.

We retain transaction records tied to bKash, Nagad or Rocket payments as long as applicable regulatory requirements demand. Once that retention window closes, we permanently delete those records. Non-financial data like chat logs or support tickets is purged on a shorter cycle.

Yes. When we update the policy, a notification appears on your account dashboard the next time you log in. We also send an email to your registered address summarising what changed. You can review the full updated text on this page at any time.

Our services and this policy apply where local law and eligible regions permit access. If regulations in Bangladesh or your specific jurisdiction impose additional data-handling requirements, we follow them. Availability of certain features may vary based on regional legal frameworks.